Leadership Team

Mark Briggs, Chief Operating Officer

Mark arrived in the United States in 2000 after serving 16 years in the British Army. He was awarded the British Empire Medal in the Queen’s Birthday Honors list in 1986 while serving in Hong Kong. Between 1990 and 1998, Mark managed hundreds of events at London’s Wembley complex (the complex included the world renowned stadium, arena, conference center and exhibition halls). During this time, Mark also successfully built and ran a security company that provided services to many venues throughout England. In 1996, along with others, Mark created a software program that today provides computer based software solutions for pedestrian management, as well as the design of public gathering spaces. Further information on this program can be viewed at www.legion.biz. In 1998, Mark moved to Australia, under contract with the Sydney Olympics Organizing Committee, and was instrumental in the design and management of public areas throughout the Common Domain area of Sydney Olympic Park during the Olympic and Paralympic Games. As well as planning and managing the actual space, Mark was part of the team who recruited, trained and managed thousands of paid and volunteer staff who worked throughout what could be described as the best “guest” managed Games of the modern era. Following the completion of the Paralympics, Mark moved to the United States on a H1B professional visa and began working as the Director of Security for the home of the New England Patriots.

Since arriving in the U.S., Mark has assisted in the successful transition from Foxboro Stadium to Gillette Stadium, advised the National Football League and Major League Soccer on security processes at sporting and entertainment venues, overseen the transition from pre- 9/11 to post-9/11 (extensive operational military and intelligence experiences in the British Army have given insights that were not generally available within the United States immediately following the 2001 terror attacks). Mark has been responsible for security operations that have included hundreds of stadium concerts, MLS and International soccer matches, 10 NFL seasons, six Super Bowls, Patriots training camps, as well as the hundreds of stadium trade shows and conferences that take place at Gillette Stadium. In 2007, Mark became Chief Operating Officer of TeamOps LLC, which provides services at other sports and entertainment venues, as well as colleges and corporate businesses.

Mark has provided a wide range of international consulting services with the London and Rio Olympic Organizing Committee, Brazil 2014 World Cup and Baku inaugural European Games.

Mark was instrumental in achieving Safety Act Certification for TeamOps, Gillette Stadium, the New England Patriots and the New England Revolution. Additionally, Mark’s vision of creating a Center of Excellence at Gillette Stadium is receiving ever-increasing support from the Department of Homeland Security, sports leagues, government officials, law enforcement and the private sector alike.

Bill Christiansen, Esq., Senior Director of Security Operations

Bill maintains active membership with the Massachusetts Bar Association and retired as Major and Director of Aviation Security with the Massachusetts State Police after thirty-four years of honorable service. Bill was responsible for all aspects of safety and security for Massport Properties to include Logan International, Worcester Regional and Hanscom Airports, as well as the Seaport District properties. Bill established, fostered, and maintained close partnerships with State and Federal partners, including, Transportation Safety Administration, Federal Bureau of Investigations, Federal Air Marshalls, Secret Service, Drug Enforcement Agency, Customs & Border Protection, and the Joint Terrorism Task Force. During Bill’s tenure with the Massachusetts State Police he held multiple prominent and key command positons, including oversight and supervision of the State Crime Lab, Crime Scene Services, Firearms/Ballistics, Digital & Multimedia Evidence and the Office of Alcohol Testing.

Furthermore, Bill was previously responsible for oversight, supervision and compliance of State Police personnel assigned to Massachusetts District Attorney Units responsible for investigating homicides, narcotics and financial crimes within the various counties and personnel assigned to the Financial Crime and Corruption Division of the Massachusetts Attorney General’s Office. Bill has extensive experience in Executive Protection and held leadership roles in a number of nationally recognized events. Bill was Deputy Incident Commander for National Governor’s Association Summer Meeting in Boston; Managed security of VIP Constitutional Officers during the Democratic National Convention; Assigned to Executive Protection Details responsible for the Safety and Security of Massachusetts Governors.

Bill held the position of Deputy Division Commander of Administrative Services within the Department of State Police with oversight and command of the communications, diversity & equal opportunity, human resources and fiscal sections.

Bill was previously appointed Director of Public Safety and Assistant General Counsel for the Massachusetts Turnpike Authority. In this senior leadership role, Bill was responsible for the Safety and Security of the Massachusetts Turnpike and Central Artery Project.

Kelly Way, Director of Operations

Kelly’s career at TeamOps has been a mix of operations, event management and human resources. Presently, she is the Director of Operations, overseeing the security and guest services operations. Kelly has been with Gillette Stadium since the venue opened in 2002, beginning her experience working events on a part-time basis. She joined TeamOps full time in 2007 and has held the roles of Human Resource Manager, Senior Event Manager and her current role as Director of Operations. Prior to joining TeamOps full-time, Kelly held recruitment and human resources roles at TJX Companies, Waters Corporation and Bose. Kelly is an American Heart Association certified Basic Life Support instructor, with the ability to train and certify employees in CPR/AED techniques for infants, children and adults. Her volunteer activities have included a two-year commitment to the Boston Area Rape Crisis Center as a medical advocate. Kelly holds a Bachelor’s degree in communications from Emerson College.



Caitlin O’Toole, Senior Event Manager, Gillette Stadium

Caitlin is the Senior Event Manager for Gillette Stadium events, which includes Patriots football, Patriots training camp, live music/concerts and other full stadium events on site. Caitlin’s success has been in the preparation and execution of complex, multi-faceted events. On event day, Caitlin oversees the security command center and deploys resources as needed to address operational needs. Prior to her current role, she was the Event Manager at Harvard University, overseeing game day operations and planning for a variety of events, including football, basketball, hockey, Major League Lacrosse and Women’s Professional Soccer. Caitlin joined TeamOps in a full-time capacity in September 2006 and played a dual role as both the scheduler and assistant event manager. Caitlin is no stranger to Gillette Stadium.Beginning in July 2002, she worked alongside the circulation manager at Patriots Football Weekly. In college, Caitlin was an intern for the inaugural season of the Manchester (N.H.) Monarchs of the American Hockey League. Caitlin graduated in 2002 from the University of New Hampshire with a Bachelor of Science in Kinesiology: Sports Studies and a minor in English.


Steve DeJoie, Event Manager, Dean College

Steve began his security career in August 2002, with a contractor that supplied 24/7 security services at Gillette Stadium. Steve was promoted to Site Supervisor of Gillette Stadium in May 2005. As Site Supervisor, Steve planned for, and managed the 24/7-security operation, the stadium’s thriving events business, Patriots training camp and the event day premium services operation. As the Stadium Security Manager for TeamOps LLC he oversaw all of the day-to-day facets of the security operation. Presently Steve is the Campus Safety Manager for Dean College. Since joining TeamOps Steve has been certified in CDT training, has successfully passed the AED/CPR certified instructor course and has completed the Occupational Safety & Health Administrations General Industry program. A native of Boston Steve holds an Associates Degree in Criminal Justice.




Allen Lennox, Event Manager, Harvard University

Allen currently is the Event Manager for Harvard University overseeing game day operations and planning for several different events, including college football, hockey, basketball, lacrosse, and Major League Lacrosse. He began working for TeamOps in 2008 and transitioned as an intern in the 2011 football season learning all of the aspects of an event manager. Allen joined Team Ops full time in 2012 as the assistant event manager assisting all venues with their events and functions . Allen has a Bachelors of Science degree in Recreation and Tourism Management with a concentration in Sports Management and a minor in Business from the University of Maine Machias.




Zachary Roy, Assistant Event Manager & Function Coordinator, Gillette Stadium

Zachary currently is the Assistant Event Manager & Function Coordinator for Gillette Stadium overseeing game day operations and planning for several different events. He began working for TeamOps in 2010 and transitioned as an intern in the 2013 football season learning all of the aspects of an event manager. Zachary joined Team Ops full time in 2014 as the assistant event manager assisting all venues with their events and functions. Zachary has a Bachelors of Science degree in Sport Management from Newbury College.





Jonathan Morse, Event Supervisor, Gillette Stadium

Jonathan is presently the Event Supervisor at Gillette Stadium. His responsibilities include overseeing game day operations, most notably the implementation of screening procedures at the gates. Jonathan began his tenure with TeamOps in 2008 working part-time at both Gillette Stadium and Harvard University. He quickly earned more responsibility being promoted to Game Day Supervisor and then Area Director. Prior to joining TeamOps Jonathan was an Officer for the Department of Homeland Security in Boston (2012-2015), and is currently serving as a Human Resources Specialist in the Massachusetts Army National Guard. Jonathan has a Bachelor of Science degree in Criminal Justice from Bridgewater State University




Kevin Belgrave, Event Manager, Boston College

Kevin started working for TeamOps in 2013. Kevin was first on a roam team, then a year later was promoted to Gate Supervisor. Within a short time Kevin became interested in a Full- time position within the Command Center and became the Interior Patrol. He was then promoted to Command Supervisor. Kevin was recently promoted to Boston College Event Manager. He currently oversees game day operations and planning for several different events, including College Football, Hockey, Basketball and other special events. Kevin successfully passed MAP Training, AED/CPR Training.

Don't Be Shy. Get In Touch.

If you are interested in working together, send us an inquiry and we will get back to you as soon as we can!