TeamOps LLC
Last Updated: March 8, 2024
TeamOps LLC (“Company”, “us” or “we”) respects your privacy and is committed to protecting it through compliance with this website privacy policy (“policy”).
This Privacy Policy describes how the above-named entity ( referred to as “we,” “us,” or “our”) collects, uses, shares, and safeguards personal information that we collect when you interact with us in person (such as at one of our facilities), or that we may collect when you visit one of our websites, use our mobile applications, communicate with us through social media, and/or use any other online service that links to this Privacy Policy (collectively, the “Services”). We are a member of the Kraft Group of companies (the “Kraft Group”). Privacy policies may vary by company within the Kraft Group. This Privacy Policy applies to any information that is collected or obtained through this website or by any other means or websites that reference this policy. Please note that this Privacy Policy does not apply to information collected if we employ you. For information about how we handle employee data, please refer to the applicable privacy notice or seek more information from your HR supervisor.
You can jump to a particular topic by selecting the heading below:
Types of Information We Collect
Use and Processing of Information
How We Protect Personal Information
General Supplemental Notice – TeamOps
Supplemental Notice for California Resident Users
Types of Information We Collect
The following provides examples of the type of information that we collect from you and how we use that information. Note that all of our corporate affiliates may not collect the same types of information.
Context | Example of Types of Data | Primary Purpose for Collection and Use of Data |
Account Registration | We collect your name and contact information when you create an account. We may also collect information relating to the actions that you perform while logged into your account. | We may use this information to complete our contract with you in the provision of certain services. We also have a legitimate interest in providing account related functionalities to our users. Accounts can be used to provide you with preferred services, such as access to a rewards program. If you choose not to provide this information, we may be unable to provide you with certain Services. |
Business Customer and Client Information | We may collect the name and contact information of employees and representatives of the business clients with whom we may interact. | We have a legitimate interest in contacting our customers and clients and communicating with them concerning normal business administration such as projects, services, and billing, as well as contracts we may have with our clients and customers. |
Cookies and First Party Tracking | We may use automated technologies such as cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a web site is viewed. See our Cookie Preference Center for more information. | We have a legitimate interest in making our website operate efficiently and providing account-related services. Among other things, this information helps us to recognize you when you return to our websites. |
Cookies and Third Party Tracking | We may participate in data analytics and behavior-based advertising, this means that a third party uses technology (e.g., a cookie) to collect information about your use of our website so that they can understand your interactions with a website and provide advertising about products and services tailored to your interests on our website, or on other websites. See our Cookie Preference Center for more information. |
Where required by law, we base the use of third-party cookies upon consent. We have a legitimate interest in understanding how individuals interact with our websites. |
Demographic Information | We may collect personal information, such as your age, gender, and race. | We have a legitimate interest in understanding our users and providing tailored services. Where required by law, we base this collection on your consent. |
Employment Applicants | If you apply for a job posting we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your Social Security Number. Providing this information is required for employment. | We may collect this information to comply with our legal requirements. We also have a legitimate interest in processing applications for employment. We review and process your application information to decide whether we can offer you a job position. If you choose not to provide this information, we may be unable to process your application of employment. |
Feedback/Support | If you provide us feedback or contact us for support we may collect your name and e-mail address, as well as any other content that you send to us, in order to reply. | We have a legitimate interest in receiving, and acting upon, your feedback or issues. |
Location Data | We may collect your geolocation data to help you find or receive promotional information about activities, products, or services near you. | Where required by law, we base the use of location data upon consent. We also have a legitimate interest in understanding our users and providing tailored advertisements. |
Mailing Lists/Newsletters | When you sign up for one of our mailing lists or newsletters, we collect your email address or postal address. We may also collect information about your preferences, such as the types of offers you are interested in receiving from us or third parties. | We share information about our products and services and those of third parties with individuals that consent to receive such information. We also have a legitimate interest in sharing information about those products or services. |
Mobile Devices | We may collect information from your mobile device such as unique identifying information broadcast from your device when visiting our website or when visiting one of our facilities. | We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices. |
Order Placement | We collect information such as your name, billing address, shipping address, e-mail address, phone number, and credit card number when you place an order. | We use your information to perform our contract to provide you with products or services. If you choose not to provide this information, we may be unable to provide you with certain products or services. |
Partner Promotion | We may collect information that you provide as part of a co-branded promotion with another company. | We have a legitimate interest in fulfilling our promotions. |
Public Health and Safety | In certain situations where a serious public health threat has been identified, we may collect information from employees, guests, and other individuals accessing our facilities. This may include medical and health information, such as body temperature, symptoms, and underlying health conditions. In some cases, we may also collect medical, health, and related information about an employee’s children, family member, or other individuals under the employee’s care. | We have a legitimate interest in protecting the health and safety of our employees and guests. In some jurisdictions we may be required by law, regulation, or governmental order to collect and retain information related to issues of public health and safety. We have a legitimate interest in complying with the laws in the jurisdictions in which we operate. |
Surveys | When you participate in a survey we collect information that you provide through the survey. If the survey is provided by a third party service provider, the third party’s privacy policy as well as our privacy policy applies to the collection, use, and disclosure of your information. | We collect survey information from individuals that consent to provide us with such information. We have a legitimate interest in understanding your opinions and collecting information relevant to our organization. |
Sweepstakes or Contests | When you participate in a sweepstakes or contest we collect information about you which includes contact information to notify you if you are selected. | We have a legitimate interest in operating sweepstakes and contests. In some contexts we are also required by law to collect information about those that enter into our sweepstakes, and we have a legitimate interest in complying with those laws. |
User Contributions / User Generated Content | If you interact with us or submit user generated content to us, we will collect any information you choose to provide. We may use this information to publish stories, comments, photos, and other material or information you provide. Please note that any information that you provide may be read, collected and used by others. | We have a legitimate interest in providing our users with the ability to interact with us and each other. We also base the use of this information on your consent. |
Website interactions | We use technology to monitor how you interact with our website. This may include which links you click on, or information that you type into our online forms. This may also include information about your device or browser. | We have a legitimate interest in understanding how you interact with our website to better improve it, and to understand your preferences and interests in order to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud. |
Web logs | We collect information, including your browser type, operating system, Internet Protocol (IP) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, search queries, referring website, and/or a date/time stamp for visitors. | We have a legitimate interest in monitoring our networks and the visitors to our websites. Among other things, it helps us understand which of our services is the most popular. |
In addition to the information that we collect from you directly, we may also receive information about you from other sources, including third parties, business partners, our affiliates, or publicly available sources.
To the extent we maintain and use personal information in a deidentified form, we will not attempt to reidentify the information, except for the purpose of determining whether our deidentification processes satisfy our legal obligations.
Use and Processing of Information
In addition to the purposes and uses described above, we may use information in the following ways:
- To identify you when you visit our websites or our facilities.
- To allow you to participate in interactive features in our Services.
- To provide products and Services or to process returns.
- To improve our Services and product offerings.
- To streamline the checkout process.
- To conduct analytics.
- To respond to inquiries related to support, employment opportunities, or other requests.
- To send marketing and promotional materials including information relating to our products, services, sales, or promotions, or those of our business partners, certain third parties, and our affiliates.
- For internal administrative purposes, as well as to manage our relationships.
Although the sections above describe our primary purposes in collecting your information, in many situations we have more than one purpose. For example, if you create an account through our mobile app, we may collect your information to perform our contract with you and/or toy provide you with access to a rewards program, but we also collect your information for our other legitimate interests. As a result, our collection and processing of your information is based in different contexts upon your consent, our need to perform a contract, our obligations under law, and/or our legitimate interest in conducting our business.
Sharing of Information
In addition to the specific situations discussed elsewhere in this policy, we may disclose information in the following situations:
- Affiliates and Acquisitions. We may share information with our affiliated organizations (including without limitation, entities under common control with us), for use in accordance with their own privacy notices, including without limitation, New England Patriots LLC and other Kraft Group companies. If another company acquires, or plans to acquire, our company, business, or our assets, we will also share information with that company, including at the negotiation stage.
- NFL Family. We may share information with all members of the NFL family for use in accordance with their own privacy notices, including, without limitation, NFL Properties LLC, NFL International LLC, NFL Enterprises LLC, NFL Ventures, L.P. and NFL Ventures, Inc., NFL Productions LLC and the NFL member clubs for analytics and marketing purposes.
- MLS Family. We may share information with all members of the Major League Soccer (“MLS”) family for use in accordance with their own privacy notices, including, without limitation, Major League Soccer, L.L.C., Soccer United Marketing, LLC, and the MLS member clubs for analytics and marketing purposes.
- Other Disclosures with Your Consent. We may ask if you would like us to share your information with other unaffiliated third parties who are not described elsewhere in this policy.
- Other Disclosures without Your Consent. We may disclose information in response to subpoenas, warrants, or court orders, or in connection with any legal process, or to comply with relevant laws. We may also share your information in order to establish or exercise our rights, to defend against a legal claim, to investigate, prevent, or take action regarding possible illegal activities, suspected fraud, safety of person or property, or a violation of our policies, or to comply with your request for the shipment of products to or the provision of services by a third party intermediary.
- Public. Some of our Services may provide the opportunity to post user contributions or to provide user generated content (collectively, “User Contributions”). If you decide to submit information on these pages, that information may be publicly available.
- Partner Promotions. We may offer contests, sweepstakes, or other promotions with third party partners. If you decide to enter a contest, sweepstakes, or promotion that is sponsored by, or affiliated with, a third party partner, the information that you provide may be shared with us and with them. If information is shared with any third party or partner, their use of your information is governed by their privacy policy; our use of such information is governed by this privacy policy. We may also share your information with third parties to market their products or services to you if permitted by law.
- Third Party Ad Servicing and Audience and Traffic Measurement Services. We may use third parties to serve advertisements on the Services. These third parties may set their own cookies or similar web technologies to collect information about users’ online activities over time and across different websites. In some cases, the use of these third-party solutions involves the sharing of your information for purposes of servicing you targeted advertising. We may also disclose non-cookie-based information for advertising purposes, including for targeted advertising. For example, we may disclose information to social networking platforms, so that they may send tailored communications via their platforms. To manage your preferences, please see the Your Choices and Data Rights section or our Cookie Preference Center with respect to cookies.
- Service Providers. We may share your information with service providers. Among other things service providers may help us to administer the Services, conduct surveys, provide technical support, process payments, and assist in the fulfillment of orders.
Your Choices and Data Rights
Some jurisdictions give you certain rights with respect to your personal information. Depending on the jurisdiction in which you reside, you may have a right to make the following choices regarding your personal information:
- Access To Your Personal Information. You may ask us to confirm whether we process your personal information. You may also request access to your personal information by submitting a Data Privacy Request Form or contacting us at the address described below. If required by law, upon request, we will grant you access to the personal information that we have about you. You may also request that the personal information we have about you be delivered in a portable machine-readable format. We will grant such request if feasible and required by law. Note that California residents may be entitled to ask us for a notice describing what categories of personal information (if any) we share with third parties or affiliates for direct marketing.
- Changes To Your Personal Information. We rely on you to update and correct your personal information. Our Services may allow you to modify or delete your account profile. If the Service does not permit you to update or correct certain information, you may request that your information be modified by contacting us at the address described below. Note that we may keep historical information in our backup files as permitted by law.
- Deletion Of Your Personal Information. Typically, we retain your personal information for the period necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law. You may, however, request information about how long we keep a specific type of information, or you may request that we delete your personal information by submitting a Data Privacy Request Form or by contacting us at the address described below. If required by law we will grant a request to delete information, but you should note that in many situations we must keep your personal information to comply with our legal obligations, resolve disputes, enforce our agreements, or for another one of our business purposes. Please note that we cannot delete your personal information without deleting your account. If you delete your User Contributions from the Services, copies of your User Contributions may remain viewable in cached and archived pages or might have been copied or stored by other users of the Services.
- Location Based Services. You may opt-out of location-based services at any time by editing the setting at the device level. If you would like us to change or delete personal information regarding your location (e.g., address) obtained in connection with sweepstakes or in any other way not relating to a device, please refer to the “Deletion of Your Personal Information” section above.
- Objection to Certain Processing. You may object to our use or disclosure of your personal information by contacting us at the address described below.
- Objection to Cookie Collections. You may refuse certain cookies by setting your browser to your preferred setting. You may adjust your user advertising preferences in your account profile (if applicable) or by changing your preferences in the Cookie Preference Center.
- Online Tracking. We do not currently recognize automated browser signals regarding tracking mechanisms, which may include “Do Not Track ”instructions.
- Push Notifications. If you no longer wish to receive push notifications, you may turn them off at the device level. To ensure you receive proper notifications, we will need to collect certain information about your device such as the operating system and user identification information.
- Promotional Emails. You may choose to provide us with your email address for the purpose of allowing us to send free newsletters, surveys, offers, and other promotional materials to you, as well as targeted offers from third parties. You can stop receiving promotional emails by following the unsubscribe instructions in e-mails that you receive. If you decide not to receive promotional emails, we may still send you service-related communications.
- Promotional Mailings. If at any time you do not want to receive information, invitations, and/or offers from us by standard mail, you can remove yourself from our mailing lists by emailing us (our contact information is below) with “NO SNAIL MAIL ”in the subject line along with your name, address and zip code. Please note that our mailings are prepared in advance of their being sent. Although we will remove your name from our mailing list after receiving your request, you may still receive mailings from us that had been initiated prior to your name being removed.
- Promotional Text Messages. If you receive a text message from us that contains promotional information you can opt-out of receiving future text messages by replying “STOP.”
- Revocation Of Consent. If you revoke your consent for the processing of personal information then we may no longer be able to provide you Services. In some cases, we may limit or deny your request to revoke consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. You may revoke consent to processing (where such processing is based upon consent) by contacting us at the address described below.
Please address written requests and questions about your rights to [email protected] or call us at 1-800-466-5113. You may request a copy of the personal information that we hold about you, and exercise other rights as described above, by submitting a Data Privacy Request Form.
Please note that opt-out requests may take some time to be effective where permitted by applicable law. Your opt-out requests will not apply to messages that you request or that are not commercial in nature.
Note that, if required by law, we will require you to prove your identity. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name, the applicable organization that you last interacted with, or the date of your last communication with us. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information about you in our files. Depending on your state of residence, if you disagree with how we handled a request, you may appeal our decision by contacting us with the subject line “Appeal.”
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. If you are an authorized agent submitting a request on behalf of an individual, you must attach a copy of a completed Authorized Agent Designation Form indicating that you are able to act on another person’s behalf.
How We Protect Personal Information
No method of transmission over the Internet, or method of electronic storage, is fully secure. While we use reasonable efforts to protect your personal information from unauthorized access, use, or disclosure, we cannot guarantee the security of your personal information. In the event that we are required by law to inform you of a breach to your personal information we may notify you electronically, in writing, or by telephone, if permitted to do so by law.
Some of our Services permit you to create an account. When you do you will be prompted to create a password. You are responsible for maintaining the confidentiality of your password, and you are responsible for any access to or use of your account by someone else that has obtained your password, whether or not such access or use has been authorized by you. You should notify us of any unauthorized use of your password or account.
On-Site Events
When you visit our location or attend an event at our location, we may capture your image, voice and/or likeness, including through the use of CCTV cameras and/or when we film or photograph you in a public location. You should therefor expect to be filmed or photographed when you are in a public location. In addition to describing how we capture and use your image, voice and/or likeness in this Privacy Policy, we may also display signs at any event on our premises indicating that you may be filmed or photographed. We may use your personal information collected at an on-site location to produce, exhibit, advertise or otherwise use your image, voice or likeness in any and all media existing now or in the future as part of our commercial, advertising and marketing activities; and in the case of images or footage captured on CCTV cameras, to ensure the safety of the venue and individuals attending the event and for law enforcement purposes. We may disclose your personal information captured at our location with any of the entities set out in this Privacy Policy, as described in Sharing of Information. Please note that media representatives and other third parties that are unconnected with us may be independently filming or photographing you when you are at our location. These entities are separate data controllers in respect of your personal information, and we are not responsible for how those entities use your personal information or for what purpose.
Other Important Information
The following additional information relates to our privacy practices:
- Transmission Of Information to Other Countries Within Kraft Group. We may transmit information between and among our affiliated companies and business partners. As a result, your information may be processed in a foreign country where privacy laws may be less stringent than the laws in your country. If applicable, you may request a copy of any Standard Contractual Clauses we use for the transfer of your data outside of the EEA, which includes the categories of information transferred, by contacting us using the contact information below.
- Transmission of Information to Other Countries Outside of Kraft Group. In order to provide you with the Services and to improve our business operations, we may transmit information to our vendors in a foreign country where privacy laws may be less stringent than the laws in your country. If applicable, you may request a copy of any Standard Contractual Clauses we use for the transfer of your data outside of the EEA, which includes the categories of information transferred, by contacting us using the contact information below.
- Transmission Of Information to the United States. If you submit your personal information directly to one of our corporate affiliates in the United States, you agree to the transfer, storage and processing of your information in the United States.
- Third Party Applications/Websites. We have no control over the privacy practices of websites or applications that we do not own.
- Changes To This Privacy Policy. It is our policy to post any changes we make to our privacy policy on this page. If we make material changes to how we treat our users’ personal information, we will notify users through a notice on the Website home page and/or by email to users for whom we have an email address. The date the privacy policy was last updated is identified at the top of the page. If you choose to visit our website or use the Services, you are responsible for checking the privacy policy periodically.
- Accessibility. If you are visually impaired, you may access this notice through your browser’s audio reader.
- Children. We do not knowingly collect personal information from children as defined by local law.Our websites are not intended for children under 13 years of age (or such legally required higher age of children being lawfully able to provide consent). No one under age 13 (or such legally required higher age) should provide any information to, through, or on our websites. If we learn we have collected or received personal information from a child under 13 (or such legally required higher age) without verification of parental consent, we will delete that information or otherwise comply with applicable law. If you believe we might have any information from or about a child, please email [email protected] and specify the website from which you believe information was collected.
- Information for California Residents.
If you are a California resident, you can read more under “Supplemental Notice for California Resident Users” in the General Supplemental Notice below. Note that we do not discriminate against California residents for exercising their rights under this privacy policy.
Contact Information
If you have any questions, comments, or complaints concerning our privacy practices please contact us at the appropriate address below and indicate the Website name in the “Attn:” line.
We will attempt to respond to your requests and to provide you with additional privacy-related information.
One Patriot Place
Foxboro, Massachusetts, 02035, USA
Attn: Website Privacy Policy for www.teamops.com
1-800-466-5113
General Supplemental Notice –Gillette Stadium and Patriots Hall of Fame
This General Supplemental Notice provides additional information on the topics described below.
Notwithstanding anything to the contrary elsewhere in this Privacy Policy, we do not collect debit or credit card information or use a processor to process such information.
This Privacy Policy applies to information we collect when you are applying for employment. Please note that this Privacy Notice does not apply to information collected if we employ you. For information about data handling practices if we employ you, please refer to the applicable privacy notices or seek more information from your HR supervisor.
- Types of Information We Collect. In addition to our online data collection, we may collect information about you in connection with the security-related services we provide to our customers including without limitation for the incident-related purposes below. The types and sources of information we collect to provide these services is determined by our customers and includes but is not limited to the information in Types of Information We Collect above as supplemented by this General Supplemental Notice – TeamOps and the Supplemental Notice for California Resident Users.
- Data Collected in Connection with an Incident. If there is an incident in which you are involved (for example as a fan, participant, witness, or victim) we may collect information from and about you in connection with that incident which may include, without limitation, the following: name, address, email address, date of birth, gender, physical traits (height, weight, eye and hair color), descent, pre-existing health conditions, your precise geolocation at time of the incident, phone number, driver’s license or other government issued identification card, school issued identification card (if applicable), race, and if applicable account information. Some of this information is sensitive personal information (as defined under California law and other state data privacy law).
- Sharing of Information. When you visit or attend an event at locations at which we provide services, we may share information with the owner or operator of the venue, as well as the producer, sponsor or host of the event, and their respective affiliates. For example, for events associated with Fédération Internationale de Football Association (“FIFA”), we may share information with FIFA for use in accordance with FIFA’s own privacy notices. For information about how FIFA processes your personal information, please consult review their privacy practices at https://www.fifa.com/data-protection-portal. For concerts or other events held on premises at which we provide services, we may also share information with the event producer, sponsor, host or similar person or entity, and their respective affiliates. The information we share is determined by our customers and includes but is not limited to the information in Types of Information We Collect above as supplemented by this General Supplemental Notice – TeamOps and the Supplemental Notice for California Resident Users.
Supplemental Notice for California Resident Users
California law indicates that those organizations subject to California privacy law should disclose whether the following categories of personal information are collected, transferred for “valuable consideration,” or transferred for an organization’s “business purpose” (as those terms are defined under California law). By providing this disclosure, we are not indicating that we are subject to California privacy law, but are voluntarily providing these disclosures. We do not sell your personal information. The table below indicates the categories of personal information we may collect and transfer in a variety of contexts. Please note that because this list is comprehensive, it may refer to types of information that we collect and share about other people.
Certain sensitive personal information (as defined under California law) is collected in connection with incidents relating to our provision of security services (see previous section). Note that we do not use information for any purposes that are not identified within the California Privacy Rights Act Section 1798.121. We do not “sell” or “share” sensitive personal information for purposes of cross-context behavioral advertising.
In addition to the activities described below, we may disclose information when requested to government entities and law enforcement, auditors, lawyers, consultants, and other parties as required by law concerning any category (e.g., in response to a subpoena).
Shine the Light: California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes.
Categories of Personal Information We May Collect | To Whom We May Disclose Personal Information for a Business Purpose |
Identifiers – this may include real name, alias, postal address, email address, or other similar identifiers. |
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Additional categories of personal information described in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include signature, physical characteristics or description, state identification card number, insurance policy number, education, bank account number, credit card number, debit card number, and other financial information, medical information, and health insurance information. |
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Characteristics of protected classifications – this may include age, sex, race, ethnicity, physical or mental handicap, etc. |
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Commercial information – this may include information about products or services purchased, obtained, or considered, or other purchasing or consuming histories or tendencies. |
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Internet or other electronic network activity information – this may include browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement. |
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Geolocation data |
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Audio, electronic, visual, thermal, olfactory, or similar information |
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Professional or employment-related information |
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Non-public education information (as defined in the Family Educational Rights and Privacy Act) |
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Inferences drawn from any of the information listed above |
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We may also collect pre-existing health information if relevant in connection with an incident as described in Data Collected in Connection with an Incident.