TeamOps TeamOps


  • Mark Briggs, Chief Operating Officer

    Mark Briggs, Chief Operating Officer Mark arrived in the USA towards the end of 2000. Prior to arriving in the USA, Mark served sixteen years in the British Army. For Services above and beyond he was awarded the British Empire Medal in the Queen’s Birthday Honors list in 1986, while serving in Hong Kong. Between 1990 and 1998 Mark managed hundreds of events at London's Wembley complex. (the complex included the world renowned stadium, arena, conference center and exhibition halls). During this time, Mark also successfully built and ran a security company that provided services to many venues throughout England. In 1996, along with others, Mark created a software program that today provides computer based software solutions for pedestrian management, as well as the design of public gathering spaces. Further information on this program can be viewed at In 1998 Mark moved to Australia, under contract with the Sydney Olympics Organizing Committee, and was instrumental in the design and management of public areas throughout the Common Domain area of Sydney Olympic Park during the Olympic and Paralympic Games. As well as planning and managing the actual space, Mark was part of the team who recruited, trained and managed the thousands of paid and volunteer staff who worked throughout what could be described as the best "guest" managed Games of the modern era. Following the completion of the Paralympics Mark moved to the USA on a H1B professional visa and began working as the Director of Security for the home of the New England Patriots. Since arriving in the USA, Mark has assisted in the successful transition from Foxborough Stadium to Gillette Stadium, advised the National Football League and Major League Soccer on security processes at sporting and entertainment venues, overseen the transition from pre 9/11 to post 9/11 (extensive operational military and intelligence experiences in the British army have given insights that were not generally available within the USA immediately following the 2001 terror attacks). Mark has been responsible for security operations that have included many stadium concerts, MLS and International soccer matches, 10 NFL seasons, 4 Super Bowls, Patriots training camps, as well as the hundreds of stadium trade shows and conferences that take place at Gillette Stadium. In 2007 Mark became Chief Operating Officer of TeamOps LLC, which also provides services at other sports and entertainment venues.

    Mark has recently been contracted by the London Olympic Organizing Committee to provide consulting services on crowd management strategies. His responsibilities during this contract will include developing the Olympic site and venue plans to be able to manage the hundreds of thousands of visitors each day, liaising with security, transport authorities, construction and overlay, along with other functional areas and overseeing the contracted stewarding companies. The opening ceremony for the Games is July 27th 2012. Mark has also recently consulted with Brazilian authorities on their preparations for the 2014 FIFA World Cup and the 2016 Rio Olympics.

  • Kelly Way, Director of Operations

    P: 508-549-0245
    Kelly Way’s TeamOps career has been a mix of Operations, Event Management and Human Resources. Presently she is the Director of Operations, overseeing the security operation for the properties as well as the events. Kelly has been with the stadium since 2002, beginning her experience working events on a part time basis. She joined TeamOps full time in 2007 and has held the roles of Human Resource Manager, Senior Event Manager and her current role as Director of Operations. Prior to joining TeamOps full time  Kelly was the Manager of Field Staffing for the Marmaxx division of The TJX Companies in Framingham supporting both TJ Maxx and Marshalls loss prevention and store operations divisions. She’s also held recruiting/human resources positions at Waters Corporation and Bose Corporation.  Her volunteer activities has included a 2-year commitment to the Boston Area Rape Crisis Center as a medical advocate. Kelly holds a Bachelors degree in communications from Emerson College.

  • Steve DeJoie, Event Manager-Boston College
    P: 508-549-0132
    Steve began his security career in August 2002, with a contractor that supplied 24/7 security services at Gillette Stadium. Steve was promoted to Site Supervisor of Gillette Stadium in May 2005. As Site Supervisor, Steve planned for, and managed the 24/7-security operation, the stadium’s thriving events business, Patriots training camp and the event day premium services operation. As the Stadium Security Manager for TeamOps LLC he oversaw all of the day-to-day facets of the security operation. Presently Steve is the Event Manager for Boston College managing the events for football, basketball, hockey and other special events. Since joining TeamOps Steve has been certified in CDT training, has successfully passed the AED/CPR certified instructor course and has completed the Occupational Safety & Health Administrations General Industry program. A native of Boston Steve holds an Associates Degree in Criminal Justice.

  • Caitlin O'Toole, Event Manager- Gillette Stadium: 508-549-0217
    Caitlin is presently the Event Manager for Gillette Stadium events which includes Patriots football, the New England Revolution, concerts, UMASS football and all other special events on site. Previous to this she was the Event Manager at Harvard University overseeing game day operations and planning for a variety of events, including football, basketball, hockey, Major League Lacrosse and Women’s Professional Soccer. Caitlin joined TeamOps in a full-time capacity in September 2006, at that time she played a dual role as both the scheduler and assistant event manager before being promoted to her current position. Caitlin is no stranger to Gillette Stadium, beginning in July 2002 she worked along side the circulation manager at Patriots Football Weekly. During her college years, Caitlin was an intern for the inaugural season of the Manchester (NH) Monarchs of the AHL. Caitlin graduated in 2002 from the University of New Hampshire with a Bachelor of Science in Kinesiology: Sports Studies and a minor in English.


  • Allen Lennox, Event Manager, Harvard University
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  • Allen currently is the Event Manager for Harvard University overseeing game day operations and planning for several different events, including college football, hockey, basketball, lacrosse, and Major League Lacrosse. . He began working for TeamOps in 2008 and transitioned as an intern in the 2011 football season learning all of the aspects of an event manager.  Allen joined Team Ops full time in 2012 as the assistant event manager assisting all venues with their events and functions .   Allen has a Bachelors of Science degree in Recreation and Tourism Management with a concentration in Sports Management and a minor in Business from the University of Maine Machias.         


  • Zachary Roy, Assistant Event Manager & Function Coordinator, Gillette Stadium
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  • Zachary currently is the Assistant Event Manager & Function Coordinator for Gillette Stadium overseeing game day operations and planning for several different events. He began working for TeamOps in 2010 and transitioned as an intern in the 2013 football season learning all of the aspects of an event manager.  Zachary joined Team Ops full time in 2014 as the assistant event manager assisting all venues with their events and functions. Zachary has a Bachelors of Science degree in Sport Management from Newbury College.         


  • Sam Pennine, Site Supervisor, Gillette Stadium
    Sam currently is the Site Supervisor for Gillette Stadium. His responsibilities include managing the 24/7 operation (15+ guards, including shift supervisors), as well as the day to day security of the Stadium. Sam began his tenure with TeamOps in 2006 working events and functions. In short time he became a trusted part of the 24/7 staff as an interior patrol officer. He focused on becoming familiar with all aspects of the 24/7 operation and was promoted to shift supervisor and ultimately his current position. A native of Rhode Island, Sam holds 20+ years of retail and operations experience.